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Privacy Policy

A legal disclaimer

By using the Ode Moment website, you agree to the following terms:

  • General Information: All content on this Site is for informational and shopping purposes only. While we strive for excellence, we make no guarantees regarding the absolute accuracy or completeness of Site content.

  • Product Representation: Ode Moment offers both curated jewelry collections and custom-designed pieces. Because our custom jewelry is based on unique, hand-drawn artwork, minor artistic adjustments may be made to ensure the structural integrity and durability of the physical pendant.

  • Intellectual Property & Custom Designs: By uploading any drawing, image, or design to our Site or via other methods, you warrant that you are the sole owner of the copyright or have explicit permission to use the artwork for commercial reproduction. Ode Moment disclaims all liability for any copyright infringement resulting from customer-provided content.

  • Limitation of Liability: Ode Moment is not liable for any damages arising from the use of our products or the inability to use our Site. All jewelry should be handled with care and kept away from small children as it may pose a choking hazard.

Privacy Policy 

At Ode Moment, we respect your privacy and are committed to protecting the personal information of our Canadian customers. This policy outlines our practices regarding the collection and use of your data.

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1. Information Collection

We collect personal information necessary to provide our services, including:

  • Identity Data: Your name and contact details (email, shipping address, phone number).

  • Customization Data: Images or drawings uploaded for the purpose of creating custom jewelry.

  • Transaction Data: Details about payments to and from you; however, all payment processing is handled via secure third-party providers.​

2. Use of Information

Your information is used to:

  • Process and fulfill your orders.

  • Communicate with you regarding order status or customer service inquiries.

  • Improve our website and product offerings based on user feedback and technical data.

  • Comply with Canadian legal and regulatory requirements.​

3. Data Sharing and Disclosure

Ode Moment does not sell your personal information. We share your data only with:

  • Service Providers: Logistics partners for shipping and third-party manufacturers for product creation.

  • Legal Authorities: When required by law or to protect our rights and safety.​

4. Your Rights under PIPEDA

As a Canadian resident, you have the right to:

  • Request access to the personal information we hold about you.

  • Request the correction of inaccurate or incomplete data.

  • Withdraw your consent to data processing at any time (which may affect our ability to fulfill orders).

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